← Back to Moveflow

Moveflow Terms of Use

Last Updated: April 10, 2026

These Terms of Use ("Terms") govern your access to and use of the Moveflow transportation management system, including our mobile application for drivers (iOS/Android) and web platform (collectively, the "Services"), operated by MoveFlow Technologies, LLC ("Moveflow," "we," "our," or "us"), a limited liability company.

By creating an account, checking the box or clicking "I agree" to indicate acceptance, downloading the mobile application, or accessing our web platform, you agree to these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

By creating an account, checking the box or clicking "I agree" to indicate acceptance, downloading the mobile application, or accessing our web platform, you agree to be bound by these Terms, our Privacy Policy, and any additional terms applicable to specific features you use.

If you are a dump truck operator or business that performs hauling services through Moveflow, you are also subject to the Operator Agreement, which governs your relationship with Moveflow as a supplier of driving services.

If you are a contractor (construction company, landscaper, or similar business) that orders hauling services through Moveflow, you are also subject to the Contractor Agreement, which governs your purchase of hauling services from Moveflow.

If you are using the Services on behalf of a company or other organization (your "Company"), you represent that you have authority to bind that entity to these Terms, and "you" refers to both you individually and your Company.

2. Description of Services

Moveflow provides a transportation management system (TMS) that enables trucking companies to:


Moveflow also enables contractors to order and track delivery of aggregate materials (rock, gravel, sand) from quarries to job sites. That offering is a reseller model, not a marketplace: when you order Haul Services (as defined in the Contractor Agreement) through Moveflow, you purchase from Moveflow as seller—Moveflow is the Merchant of Record and primary obligor to you for those Haul Services. Moveflow engages dump truck operators as fulfillment providers on Moveflow’s behalf; you do not pay operators directly for those Haul Services.

The Services are provided to companies in the trucking and logistics industry, contractors who order materials delivery, and their authorized personnel.

3. Merchant of Record for Hauling Services

For Haul Services (delivery of aggregate materials from quarries to job sites) ordered through the Platform:

Moveflow is the Merchant of Record and seller. Contractors purchase Haul Services from Moveflow at prices Moveflow sets. Moveflow is responsible for invoicing, payment processing, refunds, and chargebacks for those transactions and bears pricing, refund, and primary performance risk to the contractor as described in the Contractor Agreement. Contractors pay Moveflow—not dump truck operators directly. Moveflow purchases fulfillment from operators under the Operator Agreement; that relationship is reseller / fulfillment, not a marketplace in which operators contract with contractors for payment.

Accounting characterization (commercial summary). For each completed Haul, Moveflow recognizes the full amount charged to the contractor for the applicable Haul Services as gross revenue in its ordinary course accounting and records amounts paid to operators (and related fulfillment costs) as cost of sales (or cost of goods sold) or similar, consistent with the Operator Agreement. This sentence summarizes the commercial understanding and is not tax or accounting advice to you.

Specialized agreements apply. The Operator Agreement and Contractor Agreement contain additional terms that apply to operators and contractors respectively. In the event of conflict between these Terms and a specialized agreement, the specialized agreement controls for the matters it addresses.

4. Eligibility and Account Registration

4.1 Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use the Services. Drivers must hold valid commercial driver's licenses, maintain appropriate commercial auto and liability insurance as required by law, and hold any other required permits for their jurisdiction.

4.2 Account Creation

To use the Services, you must create an account by providing accurate and complete information. You are responsible for:

4.3 Company Accounts

If you are invited to join a company account, your use of the Services is subject to your Company's policies and instructions. Your Company controls your access and may terminate your account at any time.

5. Acceptable Use

5.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree to:

5.2 Prohibited Conduct

You may not:

6. GPS Location Tracking

6.1 Consent to Tracking

By using the mobile application and accepting device location permissions, you consent to GPS location tracking during active work assignments as determined by your Company. Location tracking is used to:

6.2 Location Data Use

Location data is collected and used in accordance with our Privacy Policy. Your Company (typically your employer) determines when tracking occurs and has access to location history.

6.3 Control and Modification

You can modify location permissions in your device settings at any time. Disabling location services may prevent certain features from functioning properly.

7. Intellectual Property

7.1 Moveflow IP

The Services, including all software, text, graphics, logos, and other content, are owned by Moveflow or our licensors and are protected by U.S. and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for their intended purpose.

7.2 User Content

You retain ownership of information you provide through the Services (e.g., load details, status updates). By using the Services, you grant Moveflow a worldwide, royalty-free license to use, store, and process this information to provide and improve the Services.

7.3 Feedback

If you provide suggestions, feedback, or ideas about the Services, we may use them without any obligation to you.

8. Third-Party Services

The Services may integrate with or link to third-party services (e.g., mapping providers, payment processors, authentication providers). Your use of third-party services is subject to their respective terms and privacy policies. Moveflow is not responsible for third-party services or their content.

9. Payment Terms

9.1 Subscription Fees

Use of the Services may require payment of subscription fees as agreed between Moveflow and your Company. Fees are specified in your Company's subscription agreement.

9.2 Hauling Services Payments

For Haul Services ordered through the Platform, Moveflow is the Merchant of Record and seller. Contractors pay Moveflow for Haul Services; Moveflow is responsible for invoicing, payment processing, refunds, chargebacks, and first-line resolution of payment disputes for those transactions, as further described in the Contractor Agreement. Receipts and invoices for Haul Services should identify Moveflow as the seller to the extent shown in the Platform.

9.3 Payment Processing

Payments are processed through third-party payment processors. You agree to provide accurate payment information and authorize charges in accordance with your Company's agreement or, for contractors placing Orders for Haul Services, the Contractor Agreement.

9.4 Non-Payment

We reserve the right to suspend or terminate access to the Services if fees are not paid when due.

10. Disclaimers

10.1 "AS IS" Basis

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

10.2 No Guarantees

We do not guarantee that:

10.3 Routing and Navigation

Route suggestions, ETAs, and navigation features are for informational purposes only. Drivers are solely responsible for safe operation of vehicles and compliance with traffic laws. Do not rely solely on app-provided routing.

10.4 Location Accuracy

GPS location accuracy depends on device hardware, network conditions, and environmental factors. We do not guarantee precision or availability of location data.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 No Indirect Damages

MOVEFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

11.2 Liability Cap

If you are a contractor (or your business is) that places Orders for Haul Services under the Contractor Agreement: MOVEFLOW'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE PLATFORM, OR HAUL SERVICES SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNTS YOU PAID TO MOVEFLOW FOR THE ORDER(S) OR HAUL SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM. The Contractor Agreement governs specific remedies for Haul Services (including refunds and credits) and applies in addition to this Section.

For all other use of the Services (including fleet TMS and subscription features not involving contractor Orders for Haul Services): MOVEFLOW'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOUR COMPANY PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11.3 Basis of the Bargain

You acknowledge that these limitations are essential elements of the agreement between you and Moveflow and that Moveflow would not provide the Services without these limitations.

12. Indemnification

You agree to indemnify, defend, and hold harmless Moveflow, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

13. Term and Termination

13.1 Term

These Terms remain in effect while you use the Services.

13.2 Termination by You

You may stop using the Services at any time. Your Company may terminate your account at any time.

13.3 Termination by Us

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice, including for:

13.4 Effect of Termination

Upon termination:

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before filing a claim, you agree to contact us at info@moveflow.ai to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

14.2 Binding Arbitration

If informal resolution fails, any dispute arising out of or related to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Wild Dunes, Isle of Palms, South Carolina, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND MOVEFLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Exceptions

This arbitration provision does not apply to:

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of South Carolina, United States, without regard to conflict of law principles. Any disputes not subject to arbitration shall be resolved in the state or federal courts located in Charleston County, South Carolina, and you consent to personal jurisdiction in those courts.

16. Modifications to Terms

We may modify these Terms at any time by posting the updated Terms on our website or within the Services. We will indicate the "Last Updated" date at the top of these Terms. Continued use of the Services after changes constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the Services.

Material changes may be communicated via email or in-app notification.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, the Operator Agreement (if you are an operator), the Contractor Agreement (if you are a contractor), and any additional agreements, constitute the entire agreement between you and Moveflow regarding the Services. In the event of conflict between these Terms and the Operator Agreement or Contractor Agreement, the specialized agreement controls for the matters it addresses.

17.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights under them without our written consent. We may assign these Terms without restriction.

17.5 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Moveflow.

17.6 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, government restrictions, network or system failures, or other force majeure events.

17.7 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to U.S. government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. government list of prohibited or restricted parties.

17.8 U.S. Government Rights

If you are a U.S. government entity, the Services are "Commercial Items" as defined at 48 C.F.R. §2.101, and rights are as specified in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202.

18. Mobile App License (Apple App Store / Google Play)

The following terms apply when you download or use the Moveflow mobile application from the Apple App Store or Google Play (each, an "App Distributor"):

19. Contact Information

For questions about these Terms, contact us at:

MoveFlow Technologies, LLC
251 Little Falls Dr.
Wilmington, DE 19808-1674
Phone: +1 (865) 297-7313
Email: info@moveflow.ai

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.